Our Guarantee

Whether you are buying or selling tickets on our site, we safeguard your transaction.

You will receive a 100% refund for your tickets if:

• Your order was accepted but not delivered by the seller.
• Your order was accepted but not shipped in time for the event.
• Your tickets were not valid for entry.⁽¹⁾

But we do not stop there. You also have our 100% Money Back Guarantee if:

• Your event is cancelled and is not rescheduled.⁽²⁾

Notes:

(1) Verifiable proof must be provided in letter form from the venue. Written or stamped voids do not constitute verifiable proof.

(2) 100% refund for a cancelled event does not include shipping.